Before you contact us...
Please read: Road Race Etiquette Guidelines 
See if your question is here:
Registration and Packet Pickup Questions:
- When's the last day to pre-register?
- I got injured and I can't run. Can I get a refund?
- I'm not sure what my finish time will be. Which start should I sign up for?
- I already registered and now I'd like to order a shirt. How do I do that?
- Can I walk the course?
- We only have 3 people on our relay team. Can we still run as a relay?
- How do I register a team for the Club/Team Challenge? What is the cost?
- Do all off-coast residents have to pick up their packages on Thursday in North Vancouver?
Transportation Questions:
- How do I get back to the start after finishing?
- Can my non-running spouse/friend/companion travel on the buses you are providing?
- Is there enough room on the ferry for a lot of participants to travel at one time? Will it be full?
- Is there transportation from the ferry to the race start if I don't want to bring my car on the ferry?
- Do the buses carry relay teams to the exchange points, or must we provide our own transportation?
Runner Services Questions:
- Is there a gear check?
- Where are the aid stations on course? What will I find there?
- Are there showers and change facilities after the race?
Miscellaneous and Post-Race:
- I still have my timing chip. What do I do with it?
- I wasn't at the ceremony to accept my award. How do I get it?
- I didn't pick up my race kit. Can I still get my shirt?
- Is there food for spectators at the finish line? Where are the best cheering spots?
Registration and Packet Pickup:
- When's the last day to pre-register?
- You can register on-line until midnight on Monday March 26; and in person at BMO Bank of Montreal in Gibsons and Sechelt and at the Medicine Shoppe in Wilson Creek, until closing time on Friday March 23, 2012. Race weekend registration happens on Thursday March 29 at Forerunners in North Vancouver, and Saturday and Sunday at the rec centre in Gibsons (at package pickup).
- I got injured and I can't run. Can I get a refund?
- Sorry, entries are non-refundable. This is standard policy for running events. You have 2 options for transfer: 1) You can transfer your entry to another athlete for a charge of $8, prior to the 'Late Entry' period; or 2) You can defer the entry to the following year for a charge of $8, prior to the 'Late Entry' period, or $15 during the 'Late Entry' period. You will still be able to pick up any souvenir garments ordered. Exception: Relay teams may make substitutions at no charge (1 member on 2-person teams, up to 2 members on 4-person teams). The new team member must fill out a form and sign the waiver. NOTE: If you ordered a shirt you will still receive it.
- I'm not sure what my finish time will be. Which start should I sign up for?
- If you think you may finish over 3 hours but maybe slightly faster (down to 2:45), the early start is for you. However, if there's a reasonable chance you might finish much faster than 3 hours (e.g. 2:40 or less), you should definitely start with the main group at 9:00am. (The finish line/chip timing will remain open until 12:15, allowing for a 3:15 finish for the regular starters.)
Note that anyone in the early start arriving in Davis Bay before 10:30am (= 2.5 hour finish time) will be asked to step off the course and wait until the top 3 women have finished, before entering the finish chute. This is so the overall winners clearly finish first and the top group of runners have an unobstructed sprint to the line. So, you definitely don't want to go in the early start if you're too fast for it!
NOTE: if you finished under 2:45 any time in the past 3 years, you must enter the 9:00 start, unless you can prove to us you are incapable of doing that time again (doctor's note or recent half marathon results). - I already registered and now I'd like to order a shirt. How do I do that?
- You can use our separate garment order form. Open NOW.
- Can I walk the course?
- Yes, walkers are welcome to sign up. Walkers use the Early Start at 8:00am. Anyone projecting a finish time of 3 hrs or more should also start at 8:00am.
- We only have 3 people on our relay team. Can we still run as a relay?
- We'd prefer that teams consist of 2 or 4 people only, but if you absolutely can't find a fourth person to run on your team, one team member may run twice. You still must register as a 4-person team and pay the appropriate team fees. Note: a person may not run for more than one team and an individual runner may not double as a relay runner.
- How do I register a team for the Club/Team Challenge? What is the cost?
- Use the same registration form as for individuals. There is a question on the form that asks for your Club/Team Challenge Team Name (drop-down list or start a new team). The cost is the same per person as for individuals.
- Note that the top 4 scorers on your team will determine the team category (men, women or mixed) so you don't have to select a category when registering.
- Do all off-coast residents have to pick up their packages on Thursday in North Vancouver?
- This is offered as an extra OPTION for your convenience. Packages not picked up at Forerunners in North Vancouver will be available at the Saturday and Sunday package pickups in Gibsons.
Transportation:
- How do I get back to the start after finishing?
- We provide school buses to transport runners back to the start area and the ferry from the finish, at no charge to race participants. Buses leave as they fill up near the finish line, with one bus leaving in time to catch the 12:20 ferry. Buses will leave from the Davis Bay Beach parking lot. But stick around at least for the awards ceremony! The buses are scheduled to account for this.
- Public transit is also available from Sechelt to Gibsons and Langdale, and runs approx. every hour from Sechelt. Cost $2.25 pp ($1.75 seniors/students).
- Can my non-running spouse/friend/companion travel on the buses you are providing?
- Yes, they are welcome to travel with you from the ferry (same cost of $2.25 pp) and from the finish line back to the start. A $2 donation would be gratefully accepted at package pickup for each non-runner riding the bus from finish to start.
To get from the start to the finish while you are running, they will have to hitch a ride with another spectator or volunteer, or take public transit. - Is there enough room on the ferry for a lot of participants to travel at one time? Will it be full?
- There is lots of room! The ferry from Horseshoe Bay to Langdale is a full-size C-class vessel capable of carrying 1500 passengers and crew and 362 vehicles. See Travel & Lodging for more details.
- Is there transportation from the ferry to the race start if I don't want to bring my car on the ferry?
- Yes! We provide private bus transportation to the start for $2.25 pp. Public transit is also available for $2.25 pp. The private buses leave the ferry terminal at approx. 8:10 am and arrive at the race start by 8:20. We will have a volunteer at the terminal to ensure everyone gets on a bus and gets to the start. Remember to bring $2.25 for the bus.
- For other arrival dates/times please click here for bus schedule.
- Do the buses carry relay teams to the exchange points, or must we provide our own transportation?
- Relay teams should arrange their own transportation to get to exchange points. Teams without their own vehicle usually have no problem getting a ride with another team, spectator or volunteer.
Runner Services:
- Is there a gear check?
- Yes, you may check your bag at the Gear Check table at packet pickup between 7:30 and 8:20 or directly onto the buses between 8:20 and 8:55 on race morning and it will be transported to the finish line for you. The gear pickup will be near the finish line in Mission Point Park. Please do not check valuables. There is no charge for the gear check.
- Where are the aid stations on course? What will I find there?
- The 4 on-course aid stations are located at approximately 5k, 10.5k, 15k and 18.5k. Each aid station will have Canadian Springs water, orange Gatorade, and 1 portapotty. There is also an extra portapotty at Relay Exchange 3. At the finish you will also find water and Gatorade (and lots of other refreshments), and indoor washrooms.
- Are there showers and change facilities after the race?
- Yes, there are change cubicles in the (heated) washroom building at Davis Bay beach (about 150m from the finish line). You can get a shower back in Gibsons at the community centre. Just show your bib number for free admittance.
Miscellaneous and Post-Race:
- I still have my timing chip. What do I do with it?
- We will be using disposable chips again in 2012. You can either keep your chip and recycle it at home, or put into the collection bucket at the finish area.
- I didn't pick up my award. How do I get it?
- Cheques for overall winners will be mailed if not picked up at the ceremony. Team, Age Group and relay awards will not be mailed or left for pickup after the race, as we have changed the race day schedule to allow earlier pickup. Any unclaimed awards will be forfeited and recycled for other events. Unless you really ask nicely and are willing to come to our house to pick yours up, at a convenient time for us.
- I didn't pick up my race kit. Can I still get my shirt?
- We will mail out shirts not picked up, to those living off-coast. (If your address has changed since you registered, be sure to let us know right away.) If you live on the Sunshine Coast, email or call us to arrange to pick up your shirt at our house.
- Is there food for spectators at the finish line? Where are the best cheering spots?
- The food at the finish area is for race participants only. Spectators can take a short stroll around the corner towards Sechelt to Pier 17 Market/Cafe for a wide range of drinks and snacks. For best cheering spots, see our Spectator Tips page.