Before you contact us...
See if your question is here:
Registration and Packet Pickup Questions:
- When's the last day to pre-register?
- I got injured and I can't run. Can I get a refund?
- I'm not sure what my finish time will be. Which start should I sign up for?
- I already registered and now I'd like to order a shirt. How do I do that?
- Can I walk the course?
- We only have 3 people on our team. Can we still run as a relay?
- Do all off-coast residents have to pick up their packages on Thursday in North Vancouver?
Transportation Questions:
- How do I get back to the start after finishing?
- Can my non-running spouse/friend/companion travel on the buses you are providing?
- Is there enough room on the ferry for a lot of participants to travel at one time? Will it be full?
- Is there transportation from the ferry to the race start if I don't want to bring my car on the ferry?
- Do the buses carry relay teams to the exchange points, or must we provide our own transportation?
Runner Services Questions:
- Is there a gear check?
- Where are the aid stations on course? What will I find there?
- Are there showers and change facilities after the race?
Miscellaneous and Post-Race:
- I still have my timing chip. What do I do with it?
- I wasn't at the 2009 ceremony to accept my award. How do I get it?
- I didn't pick up my 2009 race kit. Can I still get my socks?
Registration and Packet Pickup:
- When's the last day to pre-register?
- You can register on-line until midnight on Tuesday April 6 and in person at the Medicine Shoppe in Wilson Creek until noon on Monday April 5, 2010. Race weekend registration happens on Thursday April 8 at Forerunners in North Vancouver, and Saturday and Sunday at the rec centre in Gibsons (at package pickup).
- I got injured and I can't run. Can I get a refund?
- Sorry, entries are non-refundable. This is standard policy for running events. You have 2 options for transfer: 1) You can transfer your entry to another athlete for a charge of $8, prior to the 'Late Entry' period; or 2) You can defer the entry to the following year for a charge of $8, prior to the 'Late Entry' period. You will still be able to pick up any souvenir garments ordered. Pasta dinner tickets will be fully refunded. Exception: Relay teams may make substitutions at no charge (1 member on 2-person teams, up to 2 members on 4-person teams). The new team member must fill out a form and sign the waiver. NOTE: If you ordered a shirt you will still receive it.
- I'm not sure what my finish time will be. Which start should I sign up for?
- If you think you may finish over 3:15 but maybe slightly faster (down to 3:05),
the early start is for you. However, if there's a reasonable chance
you might finish much faster than 3:15 (e.g. 3:00 or less), you should definitely
start with the main group at 9:00am. (The finish line/chip timing will remain open until
12:15, allowing for a 3:15 finish for the regular starters.)
Note that anyone in the early start arriving in Davis Bay before 10:30am (= 2.5 hour finish time) will be asked to step off the course and wait until the top man and woman have finished, before entering the finish chute. This is so the overall winners clearly finish first and the top group of runners have an unobstructed sprint to the line. So, you definitely don't want to go in the early start if you're too fast for it!
NOTE: if you finished under 3 hours any time in the past 3 years, you must enter the 9:00 start, unless you can prove to us you are incapable of doing that time again (doctor's note or recent half marathon results). - I already registered and now I'd like to order a shirt. How do I do that?
- You can use our separate garment order form.
- Can I walk the course?
- Yes, walkers are welcome to sign up. Walkers use the Early Start at 8:00am. Anyone projecting a finish time of 3hr 15min or more should also start at 8:00am. There are no other official start times.
- We only have 3 people on our team. Can we still run as a relay?
- We'd prefer that teams consist of 2 or 4 people only, but if you absolutely can't find a fourth person to run on your team, one team member may run twice. You still must register as a 4-person team and pay the appropriate team fees. Note: a person may not run for more than one team and an individual runner may not double as a relay runner.
- Do all off-coast residents have to pick up their packages on Thursday in North Vancouver?
- This is offered as an extra OPTION for your convenience. Packages not picked up at Forerunners in North Vancouver will be available at the Saturday and Sunday package pickups in Gibsons.
Transportation:
- How do I get back to the start after finishing?
- We will provide school buses to transport runners back to the start area and the ferry from the finish, at no charge to race participants. Buses will leave as they fill up at the finish line, with one bus leaving in time to catch the 12:20 ferry. But stick around at least for the awards ceremony! The buses are scheduled to account for this.
- Public transit is also available from Sechelt to Gibsons and Langdale, and runs approx. every hour from Sechelt. Cost $2.25 pp.
- Can my non-running spouse/friend/companion travel on the buses you are providing?
- Yes, they are welcome to travel with you from the ferry (same cost of
$2.25 pp) and from the finish line back to the start. A $2 donation would be gratefully
accepted at package pickup for each non-runner riding the bus from finish to start.
To get from the start to the finish while you are running, they will have to hitch a ride with another spectator or volunteer, or take public transit. - Is there enough room on the ferry for a lot of participants to travel at one time? Will it be full?
- There is lots of room! The ferry from Horseshoe Bay to Langdale is a full-size C-class vessel capable of carrying 1500 passengers and crew and 362 vehicles. See Travel & Lodging for more details.
- Is there transportation from the ferry to the race start if I don't want to bring my car on the ferry?
- Yes. We will provide private bus transportation to the start for $2.25 pp. Public transit is also available for $2.25 pp. The bus leaves the ferry terminal at 8:10 am for those on the 7:20 ferry from Horseshoe Bay, and arrives at the race start at 8:25. We will have a volunteer at the terminal to ensure everyone gets on the bus and gets to the start. Remember to bring $2.25 for the bus.
- For other arrival dates/times please click here for bus schedule.
- Do the buses carry relay teams to the exchange points, or must we provide our own transportation?
- Relay teams should arrange their own transportation to get to exchange points. Teams without their own vehicle usually have no problem getting a ride with another team, spectator or volunteer.
Runner Services:
- Is there a gear check?
- Yes, you may check your bag at the Gear Check table at packet pickup between 7:45 and 8:45 on race morning and it will be transported to the finish line for you. Please do not check valuables (there are lockers available at the community centre). There is no charge for the gear check.
- Where are the aid stations on course? What will I find there?
- The 4 on-course aid stations are located at approximately 5.5k, 11k, 15k and 18.5k. Each aid station will have Canadian Springs water, sports drink (brand TBA), and 1 portapotty. At the finish you will also find water and sports drink, and indoor washrooms.
- Are there showers and change facilities after the race?
- Yes, there are change cubicles in the (heated) washroom building at Davis Bay beach. You can get a shower back in Gibsons at the community centre. Just show your bib number for free admittance.
Miscellaneous and Post-Race:
- I still have my timing chip. What do I do with it?
- Please return your chip to Race Headquarters ASAP to avoid a $40 charge. Instructions are here.
- I wasn't at the ceremony to accept my award. How do I get it?
- Unclaimed awards for Vancouver area runners were available from April 16th until May 16th at Forerunners North Vancouver. Sunshine Coast awards will be at Trail Bay Source for Sports from April 14th until May 16th. After that time, any unclaimed awards will be forfeited and recycled for other events. Unless you really ask nicely and are willing to come to our house to pick yours up, at a convenient time for us.
- I didn't pick up my race kit. Can I still get my shirt?
- We will mail out shirts not picked up, for those living outside the Lower Mainland and Sunshine Coast. (If your address has changed since you registered, be sure to let us know right away.) For those in the Lower Mainland or Sunshine Coast, unclaimed race kits will be available until May 16th at Trail Bay Source for Sports on the Sunshine Coast or Forerunners North Vancouver, depending on which area you're from. After May 16th, any unclaimed shirts from race kits will be sold or recycled as prizes at other events.